We aim to despatch all orders within 2 working days of payment clearance on orders received before 2 pm. We offer Free Delivery for Orders over £50 within the UK.
We use Royal Mail 48 and DPD Next-day shipping services for UK Orders. We will use other postal or courier services like DHL, UPS, etc if necessary. The majority of our UK orders take 2 working days to deliver from time to dispatch.
Once your order is despatched you will receive tracking information from the relevant courier.
If your order has not been delivered to you please contact us and our customer service team will help you trace your parcel. Please note that it’s the customer's responsibility to give the correct delivery address when placing the order. If the parcel is not delivered to the right address we can not issue a replacement or refund. Parcels returned to us due to incorrect address can be resent but an additional delivery charge will be applied.
If you miss your delivery it is the customer's responsibility to inform the courier service.
Delivery Costs within UK
1- General Products
Orders up to 2kg : £3.95
Orders between 2kg – 10kg : £6.95
Orders between 10kg – 20kg: £10.95
Free Shipment on all orders over £50
Orders shipped outside of the UK may be subject to import duties and taxes. Please note that customers will be responsible for any costs incurred. All EU orders are subject to 20% import VAT. If the customer does not pay Import Duty/Tax on time, the customer shipping fee will not be refunded when the order is returned.
Please be aware that international orders may be subject to customs charges which are outside our control. It is the customer's responsibility to clear these charges should they arise.